Understanding LLMs for UX practitioners — NN/g course review

What the course is

A self-paced course from Nielsen Norman Group spanning 4 hours and 13 lessons. The course builds foundational knowledge about large language models specifically for UX practitioners, covering both how the technology works and how to advocate for responsible use within organizations.

Who it’s for

UX practitioners who work with or alongside AI-powered products and want to understand LLMs well enough to make informed design decisions, ask the right questions of engineering teams, and contribute meaningfully to AI product strategy discussions.

What it covers

The course covers how LLMs process and generate text, the practical implications of model architecture for UX work, common failure modes and why they happen, and frameworks for responsible LLM use. Rather than teaching prompt engineering or specific tools, the course builds the conceptual understanding that makes all subsequent AI learning more effective.

Limitations

At $199 and 4 hours, this is a foundational course that does not teach specific AI research workflows. If you already understand how LLMs work and want hands-on tool training, this will feel too basic. The self-paced format means no live interaction with instructors or peers.